FAQ

What is the delivery time for my order?

When you place an order with Clara's, the delivery time may differ from what you're used to. Our products are shipped directly from our suppliers, allowing us to save significantly on storage and shipping costs. This enables us to offer our products at highly competitive prices.

The typical delivery time is 5-12 working days (Monday to Friday, excluding holidays).

What should I do if I haven't received my order yet?

Due to the high demand for our products, there may be a slight delay in delivery. We appreciate your patience and understanding. If the expected time has passed and you have not received your order, please email us at support@clarajewelryco.com. We will investigate the status of your package.

I want to exchange/return my order, how do I do this?

To return an item, please contact our customer service at support@clarajewelryco.com. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We will provide you with the return address and confirm the return process. Once you have this information, you can send the product back using a courier of your choice.

What are the costs of returns?

Return shipping costs are your responsibility. The cost will vary depending on the courier service you select. Please visit the website of your chosen courier for specific pricing information.

What are the conditions for returning my product(s)?

You have a 14-day return period starting from the day you received the item. However, certain conditions apply:

You can only return the item if:

• The return period has not expired.
• The product is in its original packaging with all labels still attached.
• The product has not been used.

Which payment methods can I use?

We accept all major credit cards (VISA, MasterCard, AMEX). All transactions are processed through secure and trusted payment systems, ensuring 100% safety.

What if I haven't received a confirmation email for my order?

This shouldn't happen, but if it does, please email us at support@clarajewelryco.com with your full name and email address. We will assist you promptly.

Can I cancel my order?

If you wish to cancel your order for any reason, please email us as soon as possible at support@clarajewelryco.com. Be sure to include your name, order number (e.g., #0000) from the confirmation email, and the reason for cancellation.